FAQ

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Why the delivery term has been changed in my project?

MyProto aims in giving the best price for the desired delivery term. However, there is a possibility that the required components are not available, within the desired time, by our suppliers. In this case, you will be warned instantly on MyProto dashboard and notified about potential alternatives. If you chose 5, 6 or 7 days delivery and the delivery term was automatically set at 8 days, it means that the components inserted in your BOM are not available for express delivery from our suppliers. To achieve express delivery, then you have to use Farnell and RS SKU references.

 

Why is the system asking me to verify the columns of my BOM?

Our engine is now able to recognise the columns of your BOM and consequently suggest you the automatic header selection. If the column recognition has worked properly, then you have to simply verify the selection and the BOM search will automatically start. However, if the columns are not recognised correctly or if a column is missing, then it is better to do the selection yourself, in order to have a proper BOM search. Finally, if headers are not presented in the BOM file, the system will notify you and ask you to include headers before proceeding further.

 

Why is the parts centroid (pick&place) file required?

MyProto allows to estimate the price without the centroid file. However, for the exact price calculation, the parts centroid file is required. To do so, only 2 fields are required, namely: “Designator” and “Layer”. If these fields are in green, myProto is able to detect the columns to be processed. Note that any mounted component of a BOM must have a reference designator present in the centroid part. The file is required for our production department, in order to have accurate information on where and how each component has to be mounted.

  • The column “references designators” is usually the first column and must contain unique references. The column header may be:
    • refDes
    • reference
    • designator(s).

 

  • The column “layer” the Top or Bottom (mentioned as “T” or “B”) position. The column header may be:
    • Side
    • Layer(s)
    • Mirror

To prevent other columns from interfering with the import engine, it is better to first place the designator and second the layer. If texts are inserted at the beginning of the data table, these will be ignored.

Which shipping methods are offered?

myProto cooperates with TNT for express delivery of your projects in more than 200 countries and regions.

Which PCB pool is provided by myProto?

MyProto offers standard build-up for PCB manufacturing. For other build-up (e.g. RF) please contact us at support@myproto.eu

Which fields are required to get better search result in BOM?

To help you with the BOM management, MyProto provides samples that you can find and download in the BOM section.  It’s highly recommended, for the optimal use of BOM search engine, to use at least the following column headers (see picture below) in the file you upload in myProto BOM section:

  • quantity and/or
  • designators
  • manufacturer part number (MPN) or
  • supplier reference (SKU).

 

Where are my personal information used?

Personal information are data used to identify an individual and include first name, last name, email address, physical address, credit or debit card number, title, occupation and other information needed to:

  • register an account
  • request service and support for our products or services
  • To process your order and deliver the products and/or services that you have ordered.
  • Contact you, and provide you with shipping and billing information.
  • Provide customer feedback, support and assistance for our products and services.
  • Create personal profile sections.
  • subscribe to our newsletter, so we keep you up to date for special offers, announcements and updates.
  • Spread surveys (participation is voluntary) in order to provide better products and services to our customers.

We need your help in keeping the Personal Information you have shared with us accurate and up to date. Please notify us of any changes to your Personal Information. If you are a registered user, you may make these online on MyProto Profile Management section or by sending an email to support@myproto.eu.

What to do if I forgot the password that I used in my registration?

In the header bar of MyProto website you can find the button “My Account” that navigates to MyProto dashboard. In the new page, you can find the button “Forgot my password”, where you can reset your password by inserting your registered email address. You will receive an email with a link that permits you to set up your password again.

What to do if I forgot the email address that I used in my registration?

In case you forgot the email address that you used during your registration in MyProto, you have two possibilities:

  • Create a new account from scratch
  • Contact MyProto team (via the online chat or via email at support@myproto.eu), in order to recuperate your registered email address from our databases.
    • In this case, please use the following template:

What should I do if I do not receive the confirmation email after my registration?

It is possible that our confirmation email arrives in the Spam Inbox. If this is not the case, then it has been filtered out due to the IT implementation at your side. In this case, please contact myProto team (via email at support@myproto.eu, via phone number at +32 2 333 27 75 or via the  chat tool) and we will be glad to help you and activate your account at our end.

What is the “Note for the production team”?

You can leave a note, manufacturing requirements or additional information about the selected product to MyProto production team.

What is the parts centroid file?

The centroid data (“parts centroid” or “component placement”) file is a location map of the components and therefore contains all information regarding the position and orientation of every surface mount component on the circuit board. It is in ASCII text format and consists of X location and Y location, the reference designator, rotation and side of PCB top or bottom. This file is required to place a component on the circuit board. This set of data enables our engineers to proceed with surface mount assembly in an accurate manner.

The basic format for the Centroid file with data should be in the following order:

# Element Example
1 RefDes J1
2 Layer Top
3 LocationX 14.940
4 LocationY 3.500
5 Rotation 90

 

The XY location information is in mil, inch or mm and it is calculated from a given board origin. The rotation is in degrees 0, 45, 90, etc. The layer side is usually defaulted to the top side, but can be expressed as top/bottom (or 0/1 is used by some CAD systems). The XY information should signify the center of the component, as this detail is used by pick-n-place machine to place the components.

What is required to manufacture my board?

To manufacture your board MyProto team needs the following to be well-defined:

  • PCB parameters
  • Gerbers files (.zip)
  • BOM (.xls, .csv, .xlsx, .ods) and
  • the corresponding Centroid file (.txt or .csv).

What is required to make a quote?

To get a quote from MyProto you have to define PCB parameters and upload a BOM (.xls, .csv, .xlsx, .ods). The presets “SMD ON TOP” or “SMD ON BOTTOM” and “THROUGH HOLE ON TOP” or “THROUGH HOLE ON BOTTOM” impact the quotation.

 

What filters can I use, in order to save time on myProto BOM editor?

You have 5 status filters at your disposal on the myProto BOM editor: No match, Many results, Designators errors and Out of stock.

Note: when you apply a filter you can go back on your full list by clicking on “Show All” button.

 

BOM window with filters activated

What file formats can I upload in Parts Centroid section?

The Parts Centroid section supports .txt and .csv file formats.

What file formats can I upload in Gerber section?

The Gerber section supports only .zip file formats for the moment.

What file formats can I upload in BOM section?

The BOM section supports .xls, .csv and .ods file formats.

What are the possible payment methods?

myProto supports payment via credit or debit card, bank transfer and bancontact (for our Belgian clients).

My parts centroid (pick&place) file cannot be recognised by myProto, what should I do?

If the file fails to be recognised by myProto, then:

  1. please make sure you are using the same format as our sample.
  2. Include the headers (if not presented) in the file you upload in myProto.
  3. Some software generate the related file, including some info lines on the top of the required columns. These lines have to be deleted, because the engine will potentially fail to recognise the data given under the info lines.

 

If none of the above works, then please kindly contact us (via email at support@myproto.eu, via phone number at +32 2 333 27 75 or via the  chat tool) and we will be glad to help you and sort out any issue.

 

Mounted vs Not mounted reference designators but ordered, what does it mean?

MyProto gives the opportunity to order items that do not need to be mounted or soldered on your boards, for instance a battery or a male connector that needs to be put into female connector. A designator reference is required for this product and has to be transferred from the “mounted list” to the “not mounted but ordered list” (See picture below). Therefore, components marked as “Not Mounted” will be purchased as well from myProto and they will be delivered to the client along with his PCB.

 

Is MyProto using cookies?

Yes, MyProto uses technologies, such as cookies. A cookie can contain information that you only have supplied and it cannot read your hard disk or cookies from other websites. By accepting the cookies in MyProto, you potentially give us the opportunity to recognize you when you return in our interface and identify your browsing behavior in order to make your visit easier, more efficient and more valuable by providing you with a customized experience. The purpose of this is to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

You definitely can browse MyProto website and dashboard without accepting the cookies, but this will lead to loss of functionalities, e.g. web-pages that require login and password. However, if you prefer not to receive cookies while browsing our website, dashboard or via HTML-formatted emails, you can set your browser either to warn you before it accepts cookies, refuse the cookie or you can also refuse all cookies by turning them off in your browser.

Is MyProto compatible with tablet and/or mobile versions?

Yes, MyProto is designed to support tablet and mobile views. If,in any case you face issues with that, please contact us at support@myproto.eu or via the online chat tool.

Is MyProto compatible with all browsers?

MyProto is compatible with all widely used browsers. Please, refer to the table below for operating system and browser compatibility.

Browser Version Win7 Win8 Win10 macOS High Sierra
Safari 5.1 NS
Internet Explorer 10 NS
Internet Explorer 11
Internet Explorer edge NS NS NS
Google Chrome 60
Mozilla Firefox 54

*NS = Not Supported

I made a quote but I can’t go to checkout

To place an order your data must meet certain criteria. That is to say, PCB parameters, Gerber, BOM and Centroid file have to be well-defined. Thus, all alarms/remarks/warnings have to be solved. By clicking on a warning you are redirected to the section with the problem. See in the picture below. Warnings during checkout:

 

  1. To manufacture your BOM must be complete:  You will get this warning, if your BOM is incomplete. Incomplete BOM means that some components are out-of-stock and/or no components have been found for the given data, and/or you still have to select a component from the multiple options given for a BOM line and/or when there is inconsistency between the designators in your BOM and parts centroid files.

 

  1. To manufacture your prototype Gerber files are required: To proceed to checkout, you need to upload your Gerber files. The file is used to link design information to manufacturing for many types of printed circuit boards. Gerber data is a digital format representing the copper pattern per layer.

 

  1. To manufacture your prototype a Parts Centroid file is required: To proceed to checkout, you need to upload your parts centroid file.

 

  1. Some suppliers are unavailable at this time, we cannot deliver a complete offer. Please try again later: One of our supplier APIs seems to be offline. Please contact myProto customer service at this case.

I have changed my email address, what should I do?

If in any case, you changed the email address that you use in MyProto, please contact myProto team via email, chat or phone number, in order to associate your new email address with your existing account. In case of an email, please use the following template:

How to get better lead time?

Replace references by references at Farnell and/or RS Components. The two suppliers offer faster delivery term compared to other suppliers, therefore MyProto team will process and deliver faster your project.

How to generate the Gerber file from Eagle for your project ?

How many times can I use a voucher?

Your voucher is only valid for one-time use.

How can I report a bug, or contact MyProto team?

MyProto offers an online chat tool, where you can be in direct contact with the team. You can report a bug regarding MyProto application and/or discuss about an issue related to your project. The tool is placed on the bottom right part of MyProto. If there is no agent available, please leave your message and the team will contact you as soon as possible. You can always contact us by email at support@myproto.eu or by phone at +32 2 333 27 75.

 

How can I register in MyProto services?

You can register in myProto, either by following the “Login” button (that navigates to myProto dashboard) in the header bar of MyProto website or by visiting directly the URL of the application srv.myproto.eu. Before visiting the dashboard, you will have to create your account, by clicking on the button “Create an account”. The required fields for registration are first name, last name and email address. After the completion of the form, you will receive an email to validate your account and fill in the rest required info (e.g. phone number).

How can I log in MyProto account?

You can register in myProto, either by following the “Login” button (that navigates to myProto dashboard) in the header bar of MyProto website or by visiting directly the URL of the application srv.myproto.eu. By inserting your -prior- validated email and password, you can login to your account.

How can I deliver my own components?

In the BOM window, you can select component(s) for self-delivery by one of the following ways:

  • Select multiple BOM lines and consequently choose the option “Deliver Selected Component(s)” from the drop down menu
  • Double-click on the desired BOM line and consequently switch on the option “Deliver component”

 

When component(s) is chosen to be delivered by you, you can eventually get your quotation about your project, but to proceed to checkout you have to fill in the following mandatory data (if they are not filled in automatically by the system):

  • MPN
  • SKU
  • Manufacturer
  • Link of datasheet of component
  • Description
  • Mounting Style
  • Case/Package
  • Width
  • Length
  • Height
  • Weight
  • Specify Packets

 

Once you choose to deliver a component, the previous window will automatically close and the “tick” icon of the BOM line will be replaced by a “truck” icon. By double-clicking again the component the following window appears, where you can insert the mandatory fields and proceed to checkout

 

How can I deliver my components to myProto?

To deliver a component to myProto, you need first to specify the packets of delivery. You can eventually deliver the same component in more than one packets. For the proper reception of the goods from myProto, you will need to specify the amount of packets you will deliver along with the amount of components in each packet. Please, see the screenshot below from the component window where you can specify these details.  The following info have to be noted on the packet:

  • Project Name
  • Project ID
  • MPN
  • Packet # (for instance Packet A)
  • Quantity (in the packet)

 

The packets have to be delivered in the following address:

  • myProto
  • 6 Korporaal Trésignies street
  • B-1190 Brussels
  • Belgium

How can I contact myProto team regarding my order?

You can contact myProto at any case by email at suppport@myproto.eu and by phone at +32 2 333 27 75. or by using the chat tool and/or the messaging center of the application.

The messaging center is a communication tool that offers the possibility to centralise the communication between you and myProto team, in one directory offering the possibility to diminish any potential leak of information in the numerous emails exchanged.

To access the messaging center, simply click on the message icon next to each project or order, choose the desired question category from the drop-down menu and insert your message. myProto customer service will be notified and reply to you the soonest possible.  You can see all the notifications you have from the messaging center by clicking the same icon on the top right corner of myProto dashboard.

 

How can I be sure that I have chosen the correct component in the BOM?

By double-clicking on the required product in the BOM, a pop-up window appears, where you can find the details of the product and its corresponding datasheet. Note: for some items ,the datasheet is not provided by the supplier.

Can I provide my own PCB’s?

Please contact us at support@myproto.eu for special quotation. For detailed requirements, please see the file “PCB and components specifications” below. Note that delays of delivery of PCB from the user can lead to significant delays (since if delivery is delayed, the project will be rescheduled for the next available production slot) and can also potentially lead to extra charge costs.

Can I have multiple users/agents using the same account?

With the current structure of our application, it is not possible several agents to use the same account. In this case, several accounts have to be created and associated with the same company ID.

Can I get the list of components I have selected to be mounted and not mounted on my board?

MyProto gives the possibility to see these lists from:

  • the list of components in the BOM editor section.
  • the order resume in the checkout section.

Can i follow the progress of my order?

Yes, it is possible to follow the status of your project. Simply direct to the section of your orders (Tab “My Orders”) and click on the status icon  next to your order. Your project can be in one of the following statuses: 1. Project Analysis, 2. Goods Purchase, 3. Goods Reception, 4. Processing for Production, 5. In Production, 6. Ready for Shipment, 7. Shipped

 

Can I deliver my own components?

You can eventually deliver your own components in the following cases:

  1. When our powerful component search engine does not find a part number and/or
  2. when the desired component is out of stock in our suppliers. and/or
  3. when it is a homemade component which does not exist in the market.

Can I change the delivery term after the payment of my project?

The price of your paid project is inextricably linked to the desired delivery term. That is to say, faster delivery means higher cost. Therefore, after the payment of your project, it is advised to not change the delivery term, because it will be an issue in MyProto logistic processes. However, in special cases it is possible to change the delivery term by contacting MyProto team via email at suppport@myproto.eu or via the online chat tool.

 

Am I gonna be notified for the shipment of my project?

Yes, when the project has been sent out with our partner, you will be notified with the tracking code of the shipment.

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