About us

Jobs

myProto is a division of DVC that was founded in 1987 and located in Brussels. We offer a complete range of services: Electronic Manufacturing Services (EMS) and PCB routing. Our online prototyping system allows you to have your boards assembled in very short times. We have wide experience in various fields: automotive, medical, industrial, domestic etc.

Customer Service Officer (f/m)

We are looking for a Customer Service Officer, who is committed to hard work. Our future colleague will serve customers by providing product and service information and resolving product and service problems.

Responsibilities:

Support your local market

  • You process customer orders daily in our computer system by scrupulously respecting the deadlines and being as close as possible to the “zero rate” of errors. You communicate with customers either by mail, by phone or through our platform. 
  • You take care of filling out the administrative documents and bring your support in the coordination of the deliveries and the management of the new customers.

Customer Satisfaction :

  • You make every exchange a positive experience for the customer by practicing active listening and searching for solutions. 
  • You analyse complaints, process them according to existing procedures and provide an alternative quickly.
  • You receive questions from your customers and you inquire with the internal departments (logistics, billing, supply chain, carriers  …) to obtain the appropriate answers.

Client Loyalty :

  • You analyse the causes of the complaints and propose action plans to avoid them. 
  • You make every effort to understand the dynamics and culture of your market.
  • You convey a professional image of DVC myProto  in all circumstances.

Assisting the sales force :

  • You deliver information to sales representatives based on their requirements (delivery data, complaints, etc.)  

 

 

Profile:

  • You have a Bachelor’s degree or a professional experience in Customer Service?
  • You are fluent in Dutch, French and English? German is welcome of course
  • You are solution minded, well organised and able to make bug repports, request for new functions and follow up of them
  • You adapt to all kinds of situations ,like a chameleon
  • You firmly believe that unity is a strength
  • You are interested in different communication techniques and you are social, communicative individual.
  • You enjoy days that pass quickly and like juggling between emergencies
  • You have been immersed in ….and / or introduced to call techniques? It’s an asset but we can train you.
  • You will be able to support our Subcontracting Manager by finishing production files , be the link between engineering and production

We offer:

We offer the chance to get involved in a high-tech company, working in an Agile and multicultural environment. 

  • Very friendly and motivated working atmosphere.
  • Challenging and evolving project, which offers room for creative ideas.
  • Short communication channels
  • Prompt takeover of self-responsibility
  • An ensured salary according to collective agreement

Please send your application to the attention of Mr. Eric Van Hoorde at evh@dvc-co.com

COVID-19

We are able to manufacture and deliver pcb assemblies

We, at DVC / myProto, are reorganizing our departments and work practice to preserve the best we can the health of our personnel and enable the further optimal servicing towards our customers!

Our action plan

Contact

myProto
6, Rue Caporal Trésignies
B-1190 Brussels
Belgium

Tel: +32 2 333 27 00
Fax : +32 2 333 27 77
Email: info@myproto.eu

Member of

Agoria FHI EDM

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Payment methods visa - mastercard - maestro bank transfer - sofort - bancontact paypal

We deliver by TNT

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