FAQ

My parts centroid (pick&place) file cannot be recognised by myProto, what should I do?

My parts centroid (pick&place) file cannot be recognised by myProto, what should I do?

If the file fails to be recognised by myProto, then:

  1. please make sure you are using the same format as our sample.
  2. Include the headers (if not presented) in the file you upload in myProto.
  3. Some software generate the related file, including some info lines on the top of the required columns. These lines have to be deleted, because the engine will potentially fail to recognise the data given under the info lines.
  4. Verify the uploaded file in case a separation character may have shifted the content of a cell into a wrong column and therefore trigger a warning from the platform that will prevent you from placing your order.

 

If none of the above works, then please kindly contact us (via email at support@myproto.eu, via phone number at +32 2 333 27 00 or via the  chat tool) and we will be glad to help you with your project.

 

Contact

myProto
6, Rue Caporal Trésignies
B-1190 Brussels
Belgium

Tel: +32 2 333 27 00
Fax : +32 2 333 27 77
Email: info@myproto.eu
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